Refund policy

RETURNS AND EXCHANGES

We accept returns within 30 days of receiving your order, as long as the product is unused and in its original packaging.
 
Returns will not be accepted for:
  • Products used, tampered with, or damaged after delivery.
To request a return or exchange:
  1. Write to contacto@laideal.com.mx indicating the order number, reason, and photos of the product (in case of damage or defect).
  2. Our team will respond within 48 business hours with instructions on how to continue the process.
Return shipping costs are the customer's responsibility, except in the case of defective products.

WARRANTY

At La Ideal, we are committed to the quality of our products. Therefore, we offer a limited warranty against manufacturing defects for a period of three months from the date of purchase.
 
This warranty covers:
  • Defects in materials.
  • Failures in the manufacturing process.
This warranty does not apply in the following cases:
  • Misuse, knocks, falls or exposure to direct heat sources not indicated.
  • Damage caused by cleaning with abrasive products or sharp instruments.
  • Natural wear and tear from daily use.
To make the guarantee valid, it is necessary to present:
  • Proof of purchase. (Applicable to purchases made at www.lamex.com.mx)
  • The product in its original state (not modified or altered)
The warranty is limited to the replacement of the product or a refund of the amount, at La Ideal's discretion.

DOUBTS?

Our support team is available to help you at all times. Write to us at contacto@laideal.com.mx and we will answer any questions.